Everybody loves rewards. A fact that is especially true in crowdfunding, where rewards incentivize backers and drive people to support your project. Sure, your video and network are crucial but, without attractive rewards, you risk collecting donations from your friends and family and no one else.
A sample of 29,000 Indiegogo technology campaigns shows that the most popular perks range in value from $10 to $30. Nearly 60% of the total contributions to these campaigns came from backers selecting perks in the $10-$50 ranges. Projects without a reward of $20 or less succeeded 28% of the time. In contrast, those with rewards of $20 or less had a success rate of 45%.
The lesson? Whatever your main reward value might be, always include a perk at the popular $20-25 mark.
We speak a lot about targeting, identifying the precise audience that stands to gain the most from your campaign. These are the guys who will be the most motivated to see your project succeed, so you need to offer rewards that will entice them.
Target your campaign perks:
For example; your core reward is smart wallet (because who wants a wallet that isn’t smart?), and your audience is composed of your family, business people, tech enthusiasts, people looking for a unique gift and those who like your idea and want to see it become reality. These are the groups you need to target.
Got the idea? Let’s move on then!
It’s not always a great idea to offer customers lots of options — some people will be overwhelmed by a choice of 577 colors. And 7000 signed T-shirts might seem like a good idea when you’re creating rewards, but when you’re signing t-shirts you’ll wish you stopped at 70. Keep it simple, keep your backers focused.
If your product comes in five variations — five seasons of your film or five levels of your game — don’t offer all five options at once. Instead, start with one or two varieties and introduce other options as stretch goals. This approach will ensure you don’t overwhelm your backers with tons of information, create incentives for stretch goals and reduce the cost of your campaign.
Remember, your goal in the first few days is to create momentum and secure 25-30% of your total funding.
Limiting the number of rewards you offer at some levels creates a buzz. Backers can see a reward is selling out quick and are motivated to act.
A good early bird discount is one that takes a reward tier normally reserved for dedicated fans and brings it to a level a core backer might consider accessible. Maybe a little something like this:
This will encourage people to take action and could potentially unlock the first $7,800 of your campaign very quickly. Which will increase your rating on your chosen crowdfunding platform and drive more people to your campaign. This will result to a ‘green bar effect’ and it works wonders for your funding target too.
Just don’t make the difference between the tiers too extreme. No one is going to pay $100 for a product if they could have bought it for $2 yesterday. Psychologically, it is better for your backers to think, “Oh, I missed that opportunity, but I’m not too late, I can still get a bargain.”
The descriptions of the rewards on the right-hand side of the campaign page are not easily visible and comparable. Put clear photos and description of your perks right inside your project description page. Try to make it high quality, clear, simple and attractive. Use GIF animated photos where you can — they’re engaging and a great way to explain the functionality of your product.
Everyone loves a one-off. Enhance the attractiveness of your rewards with campaign exclusives and add limited rewards throughout the campaign to keep the momentum going. Just be honest with your backers and don’t offer anything as a ‘campaign exclusive’ if you’re going to sell it on Amazon in a week (you laugh, but the Coolest Cooler campaign did just that, delivering their products to Amazon customers before they’d fulfilled their backers’ orders. Not cool at all and a PR nightmare).
Order a Big Mac and you’ll inevitably hear that well-worn phrase, “Would you like fries with that?” This is called up-selling, when you turn one purchase into two (or three) with the addition of add-ons and accessories. It’s a trick that works in crowdfunding, too. Try selling complementary rewards to those who opted for your main perk.
Remember our smart wallet? When we first launched the campaign, only the tech enthusiasts bundle included the iPhone charger. A week or two in, and we’re offering it as a stand-alone perk, something those backers who went straight for the wallet might want to get.
Purchased our smart wallet? Why not get the portable iPhone charger to match?
Many people use updates just to say thank you to backers, but you can introduce new rewards in your updates as well. Be professional, use updates to up-sell (and say thank you, of course).
You can add an extra buzz with a ticking clock. Time urgency — this reward will only be available for 78 hours — creates an incentive to take quick action.
On Indiegogo, the most successful campaigns add as many as 12 new perks after their launch.
Indiegogo recently announced it’s another innovative feature Secret perks which you can personalize to your loyal backers and early adopters. Here is how it works. When you log into your account you will see ‘add secret perk’ button next to the usual ‘add perk’.
Click on it and you will get your secret URL. Your secret perk will only be visible to those who visit your campaign through the secret URL. Cool right?
Here’s what’s especially cool in this. You can tailor a specific perk or discount just to some certain influencers to make them feel special. These VIP group of people will become more loyal and committed to support you further then everybody else. It can be also a thank you note with a special discount for all the people who contributed to your campaign in your preparation stage. You can also incentivize your community to become an early backer and get your Secret perk. Choose something exclusive that your community will be excited to get before anyone else.
You can also offer an exclusive special add-ons to those who have already supported your campaign. There is also a great opportunity to cross promote your Secret perks with other Indiegogo campaigns. Search of successful campaigns with substantial number of backers to whom your perks can be interesting and offer the campaign manager a cross promotion. In their updates they can share your Secret perk link and offer a special discount to their backers. You can do the same for them, it’s a win-win situation where everybody benefits.
If you have a product or service, the main rewards are going to be your product or service (that’s why you turned to crowdfunding, right), but there’s lots of scope to create rewards that make your campaign that little more interesting or noteworthy.
When sharing or backing your campaign, people become your ambassadors. Design an ambassador badge and put it on your website with the names of people who backed you or shared your campaign. You can make this program available to bloggers or journalists to share your project, or use it to thank them for writing an article about you.
It’s cool, it’s fun, and it creates incentives for people to take action and get ambassador status. If you can juice it up with a celebrity name or two then all the better. It makes people feel like this is indeed something very cool they have to be a part of.
So, what’s the secret to crowdfunding? If you want a rewarding campaign, you have to offer attractive rewards.